Privacy policy
This policy explains how Orbiz Creativez Private Limited uses information when you browse orbiz.in, place an order, submit personalisation details or contact support.
Information used to fulfil your order
We receive the details you provide, including your name, contact information, billing and delivery addresses, order details and support messages. For personalised gifts, this may include names, dates, photographs, artwork and instructions. If you send a gift to someone else, we use the recipient details you provide to arrange delivery. Please share only information you are authorised to provide.
Payment providers process payment details through their own systems. Please do not send card details or payment passwords to us by email or WhatsApp.
Why we use information
We use relevant information to produce and personalise gifts, process orders, arrange payment and delivery, respond to questions, handle complaints and maintain records required for our business or by law. We also use website activity information to understand performance, prevent misuse and improve the shopping experience.
Service providers
Our store is hosted on Shopify. Information needed for an order may be processed by hosting and technology providers, payment providers, courier partners and other service providers involved in fulfilling the order or supporting the store. Their services may process information outside India. We may also disclose information where required by law or to address fraud or security issues.
Cookies, analytics and advertising
The website uses cookies and similar technology for functions such as keeping items in a cart, understanding visits and measuring advertising. Analytics and advertising integrations, including Meta, may receive information about browsing activity and interactions. Use the privacy controls offered on the website where available, and your browser settings to manage cookies. Restricting essential cookies may affect store functions. Third-party services explain their own practices in their privacy notices.
Personalisation photographs and designs
Photographs and designs submitted for an order are used to prepare and fulfil that order and address related support requests. Please avoid uploading sensitive documents or details that are unnecessary for the gift. If you have a concern about a photograph or file you submitted, contact us with your order reference.
Retention and security
Information is retained as needed for the purposes described here, order-related support, record-keeping and applicable legal obligations. Retention can differ by type of record. No internet service can guarantee complete security; we take reasonable steps to protect information and work with the providers operating our store.
Your choices and requests
Contact us to ask about information associated with your order, correct an error or request deletion where applicable. We may need to verify your identity before acting. Some records may need to be retained for legal obligations or unresolved transactions. You can stop promotional messages using the available unsubscribe option or by contacting us. Your rights under applicable Indian data-protection law remain unaffected.
Children and gift recipients
Orders should be placed by an adult. If a personalised gift includes a child’s photograph or details, the adult placing the order must have the necessary permission from the parent or guardian. Please contact us if you believe a child’s information has been submitted without appropriate permission.
Contact and updates
For privacy questions or requests, email connect@orbiz.in and identify the relevant order where possible. Updates to this policy will be posted on this page.
For quick assistance, WhatsApp +91 9645 001199 or email connect@orbiz.in. Support hours: 9:30 AM–6:00 PM IST, Monday to Saturday. Closed on Sundays.