Personalized Mug

Processing & Delivery Time:Orders are processed in 2 days, and standard delivery takes 7 days after processing.
Priority Shipping:Available with additional charges.
Estimated Delivery:Delivery dates are approximate as shipments depend on courier partners. Orders may arrive before or after the chosen date.
Courier Delivery:Courier products are delivered separately from hand-delivered items. No deliveries on Sundays or National Holidays.
Delivery Address:Ensure someone is present at the provided address to receive the package. Delivery cannot be redirected.
Tracking:Once dispatched, a tracking number will be shared to track your gift
Urgent Orders:For urgent deliveries, contact customer support as mentioned on our website.

Exchanges/Replacement Policy

Eligibility: Exchanges or replacements are available within 7 days of delivery for items that are defective or damaged.
Requirements:Unboxing Video: Mandatory for all claims.
Item Condition: Must be unused and in original packaging.
Proof of Purchase: Receipt or proof required.
Item Type: Only regular-priced items eligible; sale items not included.
Exempt Goods: No replacements for gift cards or complimentary products.
Shipping for ReplacementCosts: You cover the return shipping costs.
Address: Return to Orbiz Creativez, Chemmad, Malappuram, Kerala, Pin-676 306, India.

All products featured on our website are handcrafted and personalized to meet your specific requirements. Please note the following:
Design Accuracy:We aim to match your design and personalization requests as closely as possible, but slight differences in color, texture, or layout may occur.
Product Details:Customization will follow the product image and size specified. Prices may vary based on size and shape.
Non-Refundable:Customized products are non-refundable and non-exchangeable unless there's a manufacturing defect or error from our side. Quality checks are done before dispatch.
Production Time:Estimated delivery times are subject to change based on order volume or unexpected delays.
Personalization Details:Customers are responsible for providing accurate personalization details (e.g., names, dates). We are not liable for customer errors.
Intellectual Property:Customers must own or have permission to use any designs, images, or text submitted for customization.
Product Care:Our products are decorative and meant for gifting. Follow care instructions to ensure safety and durability.