Replacement Policy

Thank you for shopping at Orbiz!

Exchanges/ Replacement(if applicable)

We only replace items if they arrive as defective or damaged. Unboxing video must be mandatory. We will not provide a replacement until it is physically damaged. 

Eligibility for Replacement and Exchanges

We offer replacement/or exchange within the first 3 days after the product is delivered, if 3 days have passed since you delivered, you will not be offered a replacement/ exchange of any kind.

  • Share unboxing video mandatory.

  • Your item must be unused and in the same condition you received it.

  • The item must be in the original packaging.

  • To complete your replacement, we require a receipt or proof of purchase.

  • Only regular-priced items may be replaced, sale items cannot be replaced

Exempt Goods

The following are exempt from replacement

  • Gift cards or complementary products


  • For replacement send the product to the relevant address

Orbiz Creativez

Chemmad,Malappuram, Kerala Pin-676 306


  • You will be responsible for paying for your own shipping costs for returning your item.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee receiving your returned item.


Orbiz Creativez Private Limited is a distinguished personalized gift, Mementos, and corporate gift manufacturing company registered with the Ministry of MSME. At Orbiz, we craft personalized and bespoke solutions for our corporate clients. From conceptualization to production, our commitment to precision and innovation ensures that each product is a testament to quality and individuality. A leading gift manufacturing company since 2008, with offices in Bangalore, Calicut, and Malappuram, Kerala, We successfully delivered to every corner of India, the Middle East, and North Africa. As an MSME-registered entity, we take pride in our agility, attention to detail, and ability to cater to the unique manufacturing needs of our corporate partners. With more than 100000+ satisfied customers around the globe, you can find a tremendous collection of Personalized and corporate gifts, Awards and appreciation, brand merchandise, and home decor products from Orbiz Creativez Private Limited . Explore the epitome of personalized manufacturing excellence with Orbiz Creativez Private Limited .