FAQ

Orbiz Creativez is a leading manufacturer of personalized gifts, home décor, automotive décor, mementos, branded merchandise and corporate gifts, delivering high-quality, custom-made products across India.

Our headquarters is in Chemmad, Malappuram, Kerala, India (Pin: 676 306).

📧 Email: connect@orbiz.in📞 Phone: +91 96450 01199🕘 Support Hours: Monday–Saturday, 9:30 AM – 6 PM IST

You can order directly from our website Orbiz.in. Select your product, customize it (if applicable), and proceed to checkout.

We accept the following payment methods:
💳 Credit/Debit Cards (Visa, MasterCard, RuPay)
💰 UPI & Wallets (Google Pay, PhonePe, Paytm)
🏦 Net Banking & Bank Transfers
💵 Partial COD (Available for selected products)

• Order modifications are allowed within 6 hours of purchase.
• Cancellations may not be possible once production has begun for customized items.

Please contact connect@orbiz.in for urgent requests.

Currently, we only deliver within India.

.India: 5-7 business days

Custom orders may take additional processing time.

Once your order is shipped, you’ll receive a tracking link via email/SMS/WhatsApp. You can also track your order through the “Track Order” section on our website.

We only replace items that are defective or damaged upon arrival. A mandatory unboxing video is required as proof. Requests must be made within 3 days of delivery..

1️⃣ Email us at connect@orbiz.in with your order details.
2️⃣ Attach the unboxing video and photos of the damaged product.
3️⃣ Our team will review and approve your request.

• If the issue is from our side, we cover the return shipping.
• If returned for any other reason, the customer is responsible for shipping costs.

No, our Mini Me figurines are made using laser-cut acrylic and UV printing, ensuring durability and premium finish.

Yes! We offer natural wood, acrylic, and combination nameboards, which can be customized with your preferred text and design.

Yes! We specialize in corporate gifts, branded merchandise, and customized mementos. For bulk orders, contact connect@orbiz.in.

Yes, we use SSL encryption and work with trusted payment gateways to ensure secure transactions.

No, we do not sell or share your personal information with third parties except for order fulfillment and legal compliance. Read our Privacy Policy for details.

Yes! We accept fully custom designs for wall art, wallpapers, nameboards, and more. Contact us at connect@orbiz.in for inquiries.

You can upload your design while placing an order or email it to connect@orbiz.in with your order number.

Yes! We frequently run promotions, discounts, and special offers. Sign up for our newsletter to stay updated.

No, only one discount code can be applied per order.

Yes! You are welcome to visit our store from Monday to Saturday, 9 AM – 8 PM.

📍 Store Location:
Orbiz Creativez, Parappanangadi Road, Chemmad, Tirurangadi, Malappuram – 676 306, Kerala, India

We recommend contacting us in advance for personalized assistance.

Yes, we welcome B2B partnerships for bulk and reseller orders. Contact connect@orbiz.in for more details.