Processing & Delivery Time: Orders are processed in 4 days, and standard delivery takes 7 days after processing. Priority Shipping: Available with additional charges. Estimated Delivery: Delivery dates are approximate as shipments depend on courier partners. Orders may arrive before or after the chosen date. Courier Delivery:Courier products are delivered separately from hand-delivered items. No deliveries on Sundays or National Holidays. Delivery Address: Ensure someone is present at the provided address to receive the package. Delivery cannot be redirected. Tracking: Once dispatched, a tracking number will be shared to track your gift Urgent Orders: For urgent deliveries, contact customer support as mentioned on our website.
Exchanges/Replacement Policy
Eligibility: Exchanges or replacements are available within 7 days of delivery for items that are defective or damaged. Requirements:
Unboxing Video: Mandatory for all claims.
Item Condition: Must be unused and in original packaging.
Proof of Purchase: Receipt or proof required.
Item Type: Only regular-priced items eligible; sale items not included.
Exempt Goods: No replacements for gift cards or complimentary products. Shipping for Replacement
Costs: You cover the return shipping costs.
Address: Return to Orbiz Creativez, Chemmad, Malappuram, Kerala, Pin-676 306, India.
All products featured on our website are handcrafted and personalized to meet your specific requirements. Please note the following: Design Accuracy:We aim to match your design and personalization requests as closely as possible, but slight differences in color, texture, or layout may occur. Product Details: Customization will follow the product image and size specified. Prices may vary based on size and shape. Proof Approval: Customers must review and approve proofs before production. Changes after approval may incur extra charges. Non-Refundable: Customized products are non-refundable and non-exchangeable unless there's a manufacturing defect or error from our side. Quality checks are done before dispatch. Production Time: Estimated delivery times are subject to change based on order volume or unexpected delays. Personalization Details: Customers are responsible for providing accurate personalization details (e.g., names, dates). We are not liable for customer errors. Intellectual Property: Customers must own or have permission to use any designs, images, or text submitted for customization. Product Care: Our products are decorative and meant for gifting. Follow care instructions to ensure safety and durability.