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Production and delivery estimates depend on the product, personalisation requirements and delivery destination. Check the estimate for your order or contact support before ordering for a specific occasion. Courier estimates are approximate; applicable consumer remedies remain available if an agreed delivery schedule is missed. Shipping charges vary by product and destination and are shown at checkout. Contact us for order-specific delivery and tracking assistance.

Report damage, defects or incorrect items within seven days of delivery. Personalised orders cannot be cancelled, returned or refunded for a change of mind; manufacturing defects and applicable statutory remedies remain covered. Non-personalised items are eligible only for damage, defects or incorrect supply. An unboxing video is preferred, not mandatory; clear photographs and other suitable evidence are accepted. For approved defective or damaged-item returns, we reimburse the actual return shipping cost or ₹100, whichever is lower. We bear the full return shipping cost for incorrect items. Any greater entitlement required by applicable law takes precedence.

Read our Returns and replacement policy for details.

For quick assistance, WhatsApp +91 9645 001199 or email connect@orbiz.in. Support hours: 9:30 AM–6:00 PM IST, Monday to Saturday. Closed on Sundays.

All products featured on our website are handcrafted and personalized to meet your specific requirements. Please note the following:
Design Accuracy:We aim to match your design and personalization requests as closely as possible, but slight differences in color, texture, or layout may occur.
Product Details:Customization will follow the product image and size specified. Prices may vary based on size and shape.
Non-Refundable:Customized products are non-refundable and non-exchangeable unless there's a manufacturing defect or error from our side. Quality checks are done before dispatch.
Production Time:Estimated delivery times are subject to change based on order volume or unexpected delays.
Personalization Details:Customers are responsible for providing accurate personalization details (e.g., names, dates). We are not liable for customer errors.
Intellectual Property:Customers must own or have permission to use any designs, images, or text submitted for customization.
Product Care:Our products are decorative and meant for gifting. Follow care instructions to ensure safety and durability.