शुल्क वापसी की नीति

We make and supply gifts for personal occasions, homes and businesses. If your order arrives damaged, has a defect or contains the wrong item, please contact us within seven days of delivery so we can review it promptly.

Personalised and standard products

Personalised orders are made using the names, photographs, text or designs you provide. Once placed, these orders cannot be cancelled, returned or refunded for a change of mind. Manufacturing defects are eligible for review and a remedy. Damage, incorrect items and other issues covered by applicable consumer law remain eligible for the remedies required by that law.

Non-personalised items can be returned for damage, defects or incorrect supply. We do not accept change-of-mind returns or exchanges.

How to report a problem

Send your order number, a short description of the issue and clear photographs of the item and packaging. A continuous unboxing video is preferred because it helps us assess transit damage, but it is not compulsory. Other suitable evidence will be considered.

Keep the item and packaging while we review your request. Please contact us before sending anything back; we will confirm the return address and instructions. Where reasonably possible, return the item with its original packaging and accessories. Packaging requirements do not remove statutory rights.

Return shipping

For an approved defective or damaged-item return, Orbiz Creativez will reimburse the actual return shipping cost or ₹100, whichever is lower. If we have supplied an incorrect item, Orbiz Creativez will bear the full return shipping cost. Please retain the shipping receipt. This reimbursement limit does not restrict any greater entitlement or remedy required by applicable law.

Replacements and refunds

After reviewing the issue, we will confirm the appropriate resolution and any return arrangements. A manufacturing defect may be resolved through a replacement; a refund or other remedy will be provided where required by applicable law. We will confirm the method and expected timing of an approved refund rather than promise a fixed bank-processing period.

Personalisation errors in details supplied or approved by the customer do not, by themselves, qualify as manufacturing defects. If the finished item differs from the agreed personalisation, please report it for review.

This policy does not limit remedies available under applicable Indian consumer law. The reporting window and personalised-product restrictions do not remove any statutory right to a return, replacement or refund for defective, damaged, incorrect or misdescribed goods, or other circumstances covered by law.

Contact support

For quick assistance, WhatsApp +91 9645 001199 or email connect@orbiz.in. Support hours: 9:30 AM–6:00 PM IST, Monday to Saturday. Closed on Sundays.